Shipping Policy

Thank you for choosing Luxe Serenade. We pride ourselves on ensuring a smooth and prompt delivery experience for every order. Below is an overview of our shipping process and policies:

Shipping Costs
Enjoy complimentary shipping throughout the USA.

Order Cut-Off Time
Orders placed before 6:00 PM, Monday through Friday (Eastern Standard Time – GMT-05:00, Detroit) are eligible for same-day processing.

Processing Time
Your order will be carefully prepared and processed within 1–2 business days.

Transit Time
Once processed, your package typically arrives within 4–7 business days.

Shipping Methods
The majority of our shipments are handled by trusted third-party freight services, usually transported via 18-wheeler trucks. For orders that require freight delivery, you will be contacted to coordinate a curbside delivery appointment. Please ensure that you provide an accurate phone number at checkout to facilitate this process.

Order Confirmation and Tracking
After placing your order, you will receive an email confirming that we have received your order and that your payment has been authorized. Once your order ships, you will also receive a notification containing a tracking number and a link to monitor its progress.

Address Changes
If you need to update your shipping address, please contact us within 24 hours of placing your order.

Cancellations
You have the flexibility to cancel your order for a full refund as long as it hasn’t been dispatched. Should your order already be in transit, please refer to our refund policy for further assistance.

Damages and Errors
Upon delivery, please inspect your package promptly. If you notice any damage or discrepancies with your order, contact us immediately so we can address the issue. We will cover return shipping if the item is found to be defective or if an incorrect product was delivered.

Need Assistance?
Your satisfaction is our top priority. If you have any questions or require further support, don’t hesitate to reach out to our dedicated customer service team.

Contact Information:
Company Name: Luxe Serenade
Phone: (858) 267- 4552
Email: support@luxeserenade.com
Address: 74 E Glenwood Ave Unit #5849 Smyrna, DE 19977