FAQs

How soon will my order be dispatched and delivered?
Shipping times vary based on inventory. In many cases, orders are processed and shipped on the same business day, while others might take 1–2 days before dispatch. Occasionally, unexpected delays can occur, but typically your items arrive within 4–7 days. Extended delivery times, if applicable, will be clearly indicated on the individual product pages. We pride ourselves on delivering unmatched processing speeds and exemplary customer care.

What forms of payment are accepted?
At Luxe Serenade, we welcome a broad range of payment options. You can use major credit and debit cards as well as popular digital payment methods.

What is your policy for returns?
Every purchase is safeguarded by a 30-day money-back guarantee. For full details, please review our comprehensive 30-Day Return Policy available at the bottom of our website.

What is your cancellation process?
You may cancel your order for a complete refund if it hasn’t been shipped. To do so, please contact us immediately at support@luxeserenade.com. Once your order is dispatched, cancellations are managed under our 30-Day Return Policy.

What should I do if my item arrives damaged?
We recommend inspecting your package upon delivery. If you observe any damage to the package or the product itself, please note it on the delivery receipt. If you suspect damage but are unable to inspect the package immediately, mark the receipt with “suspect damage.” Then, promptly send us photographic evidence at support@luxeserenade.com so that we can arrange a replacement or provide suitable compensation.

How do I place an order?
Ordering is simple. Just click “Add To Cart” on your chosen items and proceed through our secure checkout process by entering your shipping and billing information. Should you prefer ordering by phone, please call us at 858-267-4552. Once your order is submitted, you will receive an immediate confirmation and we’ll begin processing right away.

How will I know when my order ships?
After you complete your order, a confirmation email will be sent to you with all the necessary authorization and billing details. Your order is processed promptly, and once it leaves our warehouse, you’ll receive an email containing a tracking number. If any item becomes unavailable, we will alert you via email or phone within one business day. While we work hard to maintain accurate stock levels, high demand may occasionally lead to items selling out quickly.

Will I receive an order confirmation email?
Yes, every order triggers an automatic confirmation email to the address you provide. We recommend that you print and save this confirmation for your records. Please make sure your email address is entered correctly to avoid any issues with delivery.

Do you charge sales tax?
Since we are based in New York, sales tax is applied only to orders shipped within the state. This means that orders shipped outside New York may benefit from considerable tax savings.

Can I modify my order?
If you need to change any details of your order, please contact us immediately at support@luxeserenade.com. We can adjust your order at no extra cost before it ships. Any pricing discrepancies will either be refunded to your card or billed to you via a custom invoice. For prompt assistance regarding order modifications or status, please email support@luxeserenade.com or call 858-267-4552.